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Shipping & delivery

Last updated: November 3, 2026

Thank you for shopping with Palamboo. Here is how we prepare and ship your order.

When will my order be dispatched?

We prepare orders in Barcelona, Monday to Friday, excluding local public holidays. Orders are dispatched within 1–2 business days.

What does shipping cost, and how long will delivery take?

Shipping costs and available delivery methods are calculated and shown at checkout before you pay, based on your destination. Delivery times are set by the carrier; public holidays in Spain or in your country may add delays. We don't promise exact delivery dates.

How do you ship?

We work with several carriers through a shipping aggregator and select the best available option for your destination, balancing speed and cost.

Is shipping free?

Free standard shipping on orders over €35 (after discounts) delivered to Spain or Portugal.

Will I pay anything on delivery?

Customs duties or import taxes may apply to orders outside the European Union. If these charges are collected at checkout, they will be shown before you pay; otherwise they may be due on delivery and are the recipient's responsibility. We do not promise that all charges are prepaid. We recommend checking your local import rules before placing an order.

What if an item is out of stock?

If something you ordered is temporarily out of stock, we hold the order and ship everything together, in one parcel, as soon as it is available again.

How can I track my order or get help?

When your order ships, you will receive an email with tracking, where the carrier provides it. For delivery questions, check your tracking or contact the carrier — and you can always reach us at hello@palamboo.com or through our contact page.

Can't find your country at checkout?

Contact us with your destination and the products you'd like to order. We'll check whether we can arrange delivery and let you know the available options and costs.

Shipping destinations

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, and United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order changes & cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at hello@palamboo.com.